Work-from-Home Technical Requirements

Independent agents must provide and maintain their own equipment, internet service and workspace. Final requirements vary by client program and must be reviewed before enrollment.

Computer or Laptop

• A reliable desktop or laptop that meets the selected client’s specifications
• A supported and fully updated operating system; many programs require a Windows computer
• Enough memory, storage and processing capability to run the client’s required applications
• Administrator access when required for approved software installation or technical checks
• Chromebooks, tablets, smartphones and some Apple computers may not be accepted unless the selected program specifically allows them
• Some programs may require two monitors

Internet Connection

• Reliable high-speed internet that meets the client’s upload, download and latency standards
• A wired Ethernet connection should be available; Wi-Fi, mobile hotspots, satellite connections or public internet may not be accepted by some programs
• A modem or router located close enough to support a stable wired connection
• Applicants must complete any required internet-speed and technical compatibility tests

Headset and Accessories

• A client-approved USB headset with a noise-canceling microphone
• A working keyboard, mouse and webcam when required
• Surge protection and a dependable power source
• Any additional equipment identified by the selected client program

Workspace and Security

• A quiet, private and professional workspace free from background noise and interruptions
• A secure work area that protects customer and client information
• Current operating-system updates, antivirus protection and security settings
• No recording, photographing or sharing of customer information
• Only approved software, devices and connections may be used for client work

Before Selecting a Client Program

1. Review the complete client-specific equipment and internet requirements.
2. Confirm that your computer and operating system are supported.
3. Complete all required technical and internet-speed tests.
4. Do not purchase additional equipment until you know what the selected program requires.
5. Keep your equipment updated and available throughout training and active service.

Important: Diamond Care Solutions does not provide computers, headsets, internet service or other work equipment. Passing one technical check does not guarantee that your equipment will qualify for every client program.